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May 15, 2003
Sumitomo Mitsui Begins Enterprise
Initiative with Metastorm BPM Technology
Deployment Meets Data Management,
Integration and Reporting Criteria
for Screening New Customers, Complying
with Patriot Act and Basle II
The first process targeted for completion
is customer information collection,
a procedure with varying degrees of
success in its current form because
data is collected, confirmed, maintained
and audited in many different and
manual ways. With the new division-wide
and automated process, SMBC can more
readily prepare to meet the requirements
of the Basle II accord, the revamped
international code of conduct for
banks to disclose information and
report credit risks.
In the U.S., the BPM-based process
will provide all members of the division
in the U.S., Europe and Asia with
a personalized user interface that
facilitates data input relevant to
their specific region. The data will
be merged from the multiple sources,
vetted via SMBC's Patriot Act system
that either approves the new customer
or flags it for further investigation,
and then fed into an existing Oracle
database to create a customer record.
The Metastorm system, based on the
company's e-Work platform, also will
integrate with Sumitomo Mitsui's eDirectory
from Novell, and its portal from Microsoft
and Novell.
"While meeting the requirements
of the Patriot Act and the Basle II
accord are necessary by themselves,
we looked at this initiative in the
context of our global enterprise and
how we could make data collection
work better for SMBC," says Ris?
Zaiser, vice president of information
systems at SMBC. "Metastorm's
BPM solution provides a seamless flow
for customer data collection, can
be deployed quickly, and is flexible
enough to adapt to process changes."
Sumitomo Mitsui plans to add other
steps to the process, such as report
generation and downstream data feeds
so that data can be used in other
applications. After the initial project,
the company plans on rolling out a
new BPM-based process for tracking
applications, approvals and assignments
of system user identifications and
passwords.
"Compliance with the laws of
many countries is a very significant
issue for global financial services
customers like SMBC, but it can't
be approached as a single issue because
there are other topics to wrap around
compliance and thus create opportunities
for improving enterprise efficiency,"
says Scott Hughes, vice president
of Americas Operations at Metastorm.
"Metastorm's approach to BPM,
with people as part of a process,
is increasingly the facilitator for
enterprises to find those opportunities."
Organizations are increasingly incorporating
BPM because it offers a fresh approach
to efficiency and productivity. According
to recent research from Gartner Group,
85 percent of survey respondents achieved
these key process benefits from BPM:
reduction in elapsed time, higher
productivity per person, improved
quality/reduced errors, reduced number
of steps, and higher employee satisfaction.
About Metastorm
As the first breakaway BPM vendor,
Metastorm is a leader in business
process management (BPM) software
and best practice methodologies for
modeling, automating, integrating,
and improving both human and system-based
processes. Metastorm delivers a complete
solution for roundtrip process improvement,
focusing on the complex processes
that are unique to organizations.
Metastorm’s 1200+ global client
base in manufacturing, retail, financial
services, business services, healthcare
and government are achieving rapid
ROI and Enterprise Process Advantage®
in customer service, supply chain
operations, risk management, and internal
operations. For more information visit
www.metastorm.com.
Gina Karr
Corporate Communications Manager
Metastorm, Inc.
Powering Enterprise Process Advantage®
8825 Stanford Blvd.
Suite 200
Columbia, MD 21045
Voice: +1 (410) 290-0101 ext. 155
gkarr@metastorm.com
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